Products
BlackBerry® Devices
BlackBerry® Enterprise Server for IBM® Lotus® Domino®
BlackBerry® Enterprise Server for Microsoft® Exchange

Environment
BlackBerry® Enterprise Server software versions 4.0 and 4.1 for IBM® Lotus® Domino®
BlackBerry® Enterprise Server software versions 4.0 and 4.1 for Microsoft® Exchange
BlackBerry smartphone
SDR69603

Overview
Applications cannot be pushed over the wireless network from the BlackBerry Enterprise Server to BlackBerry smartphone models that were released after the BlackBerry Enterprise Server software version was released.

For example, if BlackBerry Enterprise Server software version 4.1 is installed in your environment, applications will not be pushed to BlackBerry smartphones that were released after BlackBerry Enterprise Server software version 4.1, such as the BlackBerry® Curve™ 8300 smartphone and the BlackBerry® Pearl™ 8100 smartphone.

The BlackBerry Policy Service log (POLC) shows one of the following errors, based on the affected BlackBerry smartphone:

Device info for hardwareID 0×84000b03 could not be found.
Device info for hardwareID 0×84000D03 could not be found.
Device info for hardwareID 0×84000E03 could not be found.
Device info for hardwareID 0×96000f03 could not be found.

Cause
The device.xml file on the computer hosting the application share does not include the hardware ID for the affected BlackBerry smartphone.

Resolution
Install BlackBerry® Device Software for the affected BlackBerry smartphones on the computer hosting the application share. This will update the existing device.xml file to include the hardwareID for the affected BlackBerry smartphones. For more information, see KB12532.

Once the latest BlackBerry Device Software has been installed on the BlackBerry Enterprise Server, please perform the following:

Delete the subfolders in the PackageCache folder found at C:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache.
Delete the PKGDBCACHE.xml and specification.pkg files. These files are found at :\Program Files\Common Files\Research in Motion\Shared\Applications.
Re-index the application by performing the following steps:
Open a command prompt and go to :\Program Files\Common Files\Research in Motion\Apploader.
Type loader /reindex.
Go to :\Program Files\Common Files\Research in Motion\Shared\Applications and confirm that the pkgdbcache.xml and specification.pkg files exist.

Here’s a list of Hidden Menus & Functions I’ve stumbled across. Some of them are handy for BES/Enterprise support only.

Most require you to hold down the ALT key whilst typing the letters after the + sign (they don’t need to be capitals).

Enterprise Activation (Options->Advanced)
ALT+CNFG - Settings for Enterprise Activation

Address Book
ALT+VALD - Validate the data structure and look for inconsistencies
ALT+RBLD - Force a data structure rebuild

from the Options menu, type the following (No ALT+ required)
RSET - Will prompt to erase & reload for a reload of the Address book from the BES
(n.b. this will wipe all entries, but you can goto SIM Phone Book & copy entries back afterwards)

Browser
ALT+RBVS - View web page source code

Calendar
Open up a Calendar item
ALT+VIEW Inside any Calendar item Show extra info for a Calendar event
(including message ID - handy for BES log troubleshooting)

from the Options menu, type the following (No ALT+ required)
SYNC - Enable Calendar slow sync
RSET - Will prompt for a reload of the calendar from the BES
RCFG - Request BES configuration
SCFG - Send device configuration
DCFG - Get CICAL configuration
SUPD - Enable detailed Cal. report for backup
SUPS - Disable detailed Cal. report for backup
SUPN - Disable Cal. report database
LUID - Enable view by UID
SRSL - Show Reminder status log

Messaging
ALT+VIEW - For messages, displays the RefId and FolderId for that particular message. For PIM items, displays only the RefId.

Search Application
ALT+ADVM Search Application Enabled Advanced Global Search

Home Screen
ALT(left)+Shift(right)+Del - Restart the Blackberry (only for full-keyboard Blackberries)
ALT+JKVV - Display cause of PDP reject
ALT+CAP+ H - Displays the Help Me screen
ALT + EACE - Displays the Help Me screen
ALT + ESCR - Displays the Help Me screen
ALT + NMLL - Switches the signal strength from bars to a numeric value.
ALT + LGLG - Displays the Java™ event log.

WLAN (WLAN wizard screen)
ALT-SMON WLAN - Enable simulated Wizard mode
ALT-SMOF WLAN - Disable simulated Wizard mode

Theme (from theme menu)
ALT-THMN - Change to no theme (B&W)
ALT-THMD - Change to default theme

Date/Time (Date/Time menu - No ALT+ required)
LOLO - Date/Time Show Network time values

SIM Card (Options->Advanced->SIM card - No ALT+ required)
MEPD - Display MEP info
MEP1 - Disable SIM personalization
MEP2 - Disable Network personalization
MEP3 - Disable Network subset personalization
MEP4 - Disable Service provider personalization
MEP5 - Disable Corporate personalization

Status (Options->Status)
BUYR - Data & Voice Usage
TEST - start a device test (Keyboard, GPS, RF, Audio (Handset,headset,bluetooth, Misc)

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